The average shelf life for the cream is about 3-4 months from date of order. This is because we use no preservatives in our products. The quality of our products is our main priority. To lengthen the life of your cream, use with clean hands, store out of direct sunlight in a cool place. Some choose to store theirs in the fridge, and while it may help the shelf life of the cream, it is not necessary.
We ship within all of the United States and exclusively through UPS or USPS. Packages are oftentimes insured and have tracking numbers.
Start by confirming your shipping address and checking with neighbors or building management in case it was delivered nearby by mistake.
If you purchased the LABL Shipping Protection and cannot locate your package, please file a claim here within 15 days of the marked delivery date.
As of December 5, 2025, we offer the LABL Shipping Protection with every order. This protects your package in the event it is lost, stolen, or damaged in transit.
To ensure coverage, you must opt into the LABL Shipping Protection at checkout. If you choose not to add it, Wild Sage Wellness is not liable for transit-related issues.
If you purchased the LABL Guarantee and need to file a claim, please do so within 15 days of the noted delivery date.
Email us at contact@shopwildsagewellness.com and I thank you all in advance for having patience with customer service, as it is only my husband and I who run WSW for now!
Yep! We love our retail/wholesale partners. If you are interested in selling the cream at your business send us an email at contact@shopwildsagewellness.com
We accept any unopened, unused item within 30 days of purchase. Return shipping is the responsibility of the customer.
If you have any questions on shipping, returns, products etc. please email us:
contact@shopwildsagewellness.com
