FAQ

What is the shelf life of the magnesium cream?

The average shelf life for the cream is about 3-4 months. This is because we use no preservatives in our products, ever. The quality of our products is our main priority. To lengthen the life of your cream, use with clean hands, store out of direct sunlight in a cool place. Some choose to store theirs in the fridge, and while it may help the shelf life of the cream, it is not necessary. 

What is the shipping policy?

We ship within all of the United States and exclusively through UPS or USPS. Packages are insured and have tracking numbers, however we do recommend that you add Route to your order. To learn about Route, see FAQ below! We typically ship orders same day, and strive to get you your order as soon as possible.

What is route? Why should I use it?

Route is one of my favorite things when it comes to shipping. For as low as .98 cents Route is a package protection service that when purchased covers the cost of a replacement if your package is lost, damaged, or stolen. USPS and UPS do not cover damage or theft to your package like Route does, which is why we recommend adding this to insure your package. 

Where can I ask question concerning my order?

Email us at shopwildsagewellness@gmail.com and I thank you all in advance for having patience with customer service, as it is only my husband and I who run WSW for now! 

Do you offer retail/wholesale?

Not at this time, but perhaps it will be something we consider in the future! 

What is your return policy?

We accept any unopened, unused item within 30 days of purchase. 

 

If you have any questions on shipping, returns, products etc. please email us: 

shopwildsagewellness@gmail.com